NoBu.gs™ - Insect Repellent Clothing

NOBU.GS Product Store Terms and Conditions

 Shipping and Duties

Shipping charges are determined by the size and weight of the shipment as well as the destination. Prices do not include freight charges, taxes or duties. If duties are required for an order to be imported, it is the responsibility of the buyer to pay such duties or import fees.  For orders placed online, freight charges are calculated at checkout.  Unless otherwise indicated, all items are sold from the NOBU.GS facility in Gloucester, MA. Title of goods passes to buyer at time goods are shipped.

U.S. Sales Tax

We are required to collect sales tax for orders delivered in states where we are located. Appropriate state and local taxes will be added for deliveries in North Carolina, Pennsylvania and Washington State.   

Payment

All prices are in U.S. Dollars. We accept Visa, MasterCard, American Express and Discover. Authorized pre-approved company purchase orders may be invoiced to the company on an approval basis.

Delivery

Physical street addresses must be provided for all orders, as we are unable to ship to PO boxes. Standard items ship within three to ten business days depending on your location.

NOBU.GS operates 6 days a week, and keeps standard business hours. If your order is placed before 1:00 pm EST, everything is in stock will ship that day. Orders received after 1:00 pm EST, will ship within the next business day.

Changing an order after it has been submitted

 We’re sorry, orders cannot be changed once they have been submitted.  We process orders very quickly, and once an order begins the fulfilment process we are unable to modify it. 

 We apologize for any inconvenience, and we hope that in the majority of the cases our faster processing time work to your advantage.

 Should you have further questions, you may contact customer service at sales@nobu.gs for assistance. 

Pricing

It is NOBU.GS’s goal to maintain consistent pricing.  However, prices are subject to change from time to time.

Embroidered Logos

Most of the items included in our product line are embroidered with the NOBU.GS logo.  There are no logos embroidered on blankets or bed nets.  In addition, company approved logos can be added to certain garments for an extra charge in bulk purchase.  Inquire with Customer Service about ordering, quantity discounts, and the availability at sales@nobu.gs.  

Volume Discounts

We give volume discounts, please contact sales@nobu.gs for additional information. 

Special Orders

Contact customer service to inquire about availability and delivery of non-standard sizes, large or customized orders.

Customer Service

If you have any questions, please send an email to sales@nobu.gsand we will be happy to assist.

Warranty

Our products are subject to high levels of quality control.  Our warranty guarantees the product is free from defect in material and workmanship.  Neither NOBU.GS nor any other insect protection product can guarantee complete protection from insects, insect bites, or related reactions or diseases.

NOBU.GS Returns & Exchanges Policy

 We want you to be happy with your NOBU.GS purchases.  If you decide that you don't want to keep an item, an exchange can be made for the same item in a different size or color.  All merchandise that is returned for an exchange must be in the same condition as it was received and must include the original packaging in good condition.

If you want to make an exchange, please contact
sales@nobu.gs and tell us how many items you want to return and the reason.  Include the following information from the Packing List for each item that is to be returned:  Item No., Description, Color, Size and Unit Price.  

Also let us know what item(s) you want to order as an exchange.  You can make an even exchange or place a larger order.  You will be charged the difference if your order amounts to more than your return.  Our customer service representative will e-mail instructions for the return and confirmation of your exchange order, including any amount owed.  Returns and exchanges must be made within 30 days of receipt of the goods.

 If you want to return an item, you will be responsible for the return freight charge, but a credit for the full cost of the item will be returned to your card upon our receipt of the goods in saleable condition.  Please complete the return form to submit your request. 

 Sorry, we will not accept returns more than 30 days after receipt of the product.